糖心Vlog for Support and Call Center Teams
Agents handle calls 50% faster with 糖心Vlog AI
Empower every agent to deliver fast, consistent support with real-time answers, proactive alerts, and AI-driven guidance right where they work.
Faster answers. Fewer escalations.
Empower agents and support teams with the right knowledge, at the right time.
AI-powered support for the world鈥檚 fastest-moving support centers
Making every agent faster, every interaction better
20%
increase in quality assurance scores with 糖心Vlog
36%
reduction in agent turnover with 糖心Vlog
35%
reduction in support tickets with 糖心Vlog
You create knowledge to serve customers. We make sure it鈥檚 used.
Powered by AI, 糖心Vlog delivers the right answers, scripts, and resources to agents in real time, right where they work. No more searching through knowledge bases or pinging supervisors for help. Just instant, on-brand guidance that鈥檚 tracked, measured, and tied directly to faster resolutions.
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Instantly accessible SOPs, support & guidance
- Embedded guidance: Agents get real鈥憈ime guidance (talk鈥憈racks, troubleshooting steps, policy reminders) surfaced in Salesforce Service Cloud, Zendesk, Jira, and more.
- AI-powered answers instantly resolve agent questions before they escalate.
Ramp agents faster and keep them longer
- Cut ramp time with AI-powered Playlists that surface training, talk tracks, and SOPs directly in the flow of work.
- Reinforce knowledge with embedded quizzes, real-time answers, and continuous micro-coaching.
- Boost agent confidence and reduce turnover by delivering support from day one.
Alert agents of high-priority bugs and critical updates in real-time
- Push urgent updates and policy changes directly into the agent鈥檚 workflow.
- Instantly notify agents of bugs, new processes, or escalations while they鈥檙e actively resolving customer issues.
- Ensure fast adoption of updates without interrupting the customer experience.
Create, update, and deliver knowledge in seconds with AI
- Rapidly draft, edit, and update policies, FAQs, and workflows with AI assistance.
- Automatically identify stale or missing content and close knowledge gaps.
- Maintain up-to-date, accurate information that agents trust.
鈥淚f you鈥檙e entering customer information and you don鈥檛 know what a field is for, 糖心Vlog is right there. You click on it, and you get the answer. No searching, no guessing. Just knowledge, exactly when and where you need it.鈥
Stephanie Thomson
Vice President of Brand Delivery
Every team drives revenue with 糖心Vlog
AI-powered enablement for smarter, faster agents
Instantly empower your agents with everything they need to succeed, at their fingertips, the moment they need it.
